How to file and win Alertpay transaction dispute
Greetings! As you all know that investing in “high yield investment program” is a risky business and there is only one processor () that offers some security to the investors by way of refunds. Recently I was flooded with thank you messages from people who won transaction dispute after taking my guidance on how to file a dispute properly.
Amount returned is generally dependent on the amount available in the seller’s account divided by the number of refunds. So if you file a timely dispute then you have a chance of getting all of your investment amount back. Keep in mind that you can only recover your money through dispute system if your transaction is less than or equal to 30 days old. You will have no chance whatsoever if your transaction has crossed the 30 days time period. And in that case you will get a response like this -
“Thank you for contacting Resolutions department. We apologize for the inconvenience, but you may only dispute a transaction made within 30 days of the original payment date. Please note that this time frame exists so we can trace and reverse the disputed funds without issue. After 30 days, it can become increasingly difficult to find funds that may have already been dispersed into several other accounts or withdrawn.”
Filing a dispute is one thing but you need to be smart enough and file in such a way so that you win the dispute. First of all let me tell you what all piece of information you will need -
- Reference number of transaction/s.
- Merchant/Recipient Email (generally the “ email id” of the person to whom you sent money).
- Screenshot of terms of the program.
Before you go any further have you tried to solve the issue with the merchant/recipient? If no then do it right now because requires you to try and solve the issue directly with the merchant before filing a dispute. Send an email to the same email address (to which you sent money) to try and solve the issue. Wait for 24 hours for a reply, if you are able to solve the issue then well and good but if not then move ahead and file a dispute.
Few people make a mistake here by contacting the merchant on his/her alternate email (other than the one on which they sent money). It might work against you so try to communicate with the merchant on his/her email address. Take a screenshot of your sent email (proof that you communicated) as you will be needing it at the time of filing the dispute form. If the merchant threatens you then take a screenshot of that email as well.
Below are the steps on how to file transaction dispute -
1. Go to , on the top right of homepage click on “Support” or Go to the bottom of homepage and find “Contact Us” under important links section.
OR
2. On the “Support” page, click on “Submit a ticket” OR On the “Contact Us” page, click on “Send us a support ticket” as shown in the image below.
OR
3. Then you will be asked to select the relevant department, select “Transaction Dispute” and click “Next”.
4. Now it comes to the last and most important step that is filing out the dispute form. You will need to provide as much information as possible. The form is self explanatory but I think you will need to take care of few important things like entering reference number of all the transactions related to the issue. Meaning all your current deposits in the program against which you are not paid as per the terms of the program. Never include those deposits against which you have received back an amount equal to the deposit amount or more.
Then you can attach all the relevant documents/screenshots proving that you deserved to be paid but not yet paid. The screenshots we talked about in the beginning of this article. And any other thing you can think of that might help you in winning the dispute.
After filing the dispute you will need to wait for ATLEAST 5 business days to get a response from dispute department. Reply to your ticket again only after 5 business days (if during this time you do not receive a response from ). That is it, press the submit button and you will receive a response from within 5 business days. The main thing is just that to include every piece of evidence supporting your claim. I am sure that you will win the dispute and the amount of money you will receive will be dependent on the balance left in merchant’s account.
Important Facts on Transaction Disputes for Buyers – [MUST READ]
Oh, transaction disputes! Where to begin? Well, let’s start with a simple definition: A transaction dispute can occur when a buyer is unsatisfied with a product/service they have purchased from a seller. Sound familiar?
Submitting a dispute and working out a resolution can be a tricky business, so here are just a few points to help make the whole experience run just a little bit smoother!
• Contact the seller first to resolve the issue. You can find their email address in the transaction activity in your account. Opening a dispute with us should be your last resort.
• File your dispute within 30 DAYS of the original transaction. Disputes filed after this time may not be resolved.
• In your initial ticket, provide the Reference Number of the transaction. You can find this in your transaction activity.
• Do not reply to your initial ticket. Once you receive an email entitled “Contact Request”, respond to that only after five business days have gone by.
• Respond within 5-10 business days of receiving the Contact Request.Your time-sensitive response will determine whether or not you will get a refund.
A couple other important points to remember…
People who participate in “High Yield Investment Programs” must exercise caution! If you are using to make your payment, please note that you are doing this at your own risk and a resolution through is not guaranteed. Please see Section 5.0 of our for more information.
Furthermore, people who submit excessive dispute tickets or spam our system with grievances may lose their opportunity to resolve the dispute in an amicable way; excessive tickets will cause delays in the resolution process and may result in an account suspension — in certain situations.
One dispute is sufficient — even if it takes a little longer than expected.
TOS regarding disputes – [MUST READ]
5.0 Resolutions
5.1 Transaction Disputes
Disputes between you and a Buyer must be reported through Customer Support at or by calling 1-514-748-5774 from 8:00 a.m. to 7:00 p.m. EST, Monday through Friday. Claims must be filed within 30 days of the completed payment.
When handling a dispute, will take into consideration the Seller’s Terms of Service to which you agreed at the time of purchase. If the service or product has not been delivered as stated, policy will be used in place of the Seller’s Refund Policy.
5.2 Chargebacks And Associated Fees
A chargeback occurs when the Sender contacts their debit/credit card issuer to dispute certain charges made through their credit card or bank account, depending on payment or depositing method. Any account that receives fraudulent funds or funds that have been disputed by the Sender will be reversed. If you receive funds in your account from the Sender’s credit card or bank account and the credit card or ACH transaction is reversed, you agree to hold harmless for the reversal fee and agree to reimburse immediately by any means necessary.
Chargebacks, returns and reversals may lead to immediate account termination and/or a $25 penalty fee. Furthermore, in the event of a chargeback or reversal, any fees (such as “receiving” fees) will not be refunded.
5.3 Funds Recovery
If another User disputes a payment made to your account by chargeback, will retrieve the funds in question. Furthermore, you authorize to retrieve any disputed funds by bank transfer to recover the lost funds. If you received the amount by check, you agree to pay the negative balance in your account. Otherwise, we will have to involve a collections agency in the funds recovery process.
5.4 Contacting The Seller
Before filing a claim, you must contact the Seller and attempt to resolve the dispute on your own. Most disputes are solved with proper communication. If you cannot resolve the dispute this way, you can submit a ticket regarding your dispute through .
After you have opened a dispute, will send a “Contact Request” to the Seller in hopes of resolving the issue. The Buyer must respond to this email if the issue has not been resolved, otherwise the dispute will be closed. Furthermore, it is not permitted to alter either party’s email reply; all information, including emails, should be included in their original format. We ask that all email communications take place using the same email address as the one used to open the dispute.
5.5 Submitting A Dispute To The Support Center
members may only submit one dispute per transaction. Submitting multiple disputes for a single issue may result in the closure of the dispute without resolution for the inconvenience.
If one member files a dispute against another member, Support Center will mediate the situation. will only intervene if there is a clear policy violation. involvement and final decision protects Buyers from fraudulent Sellers and protects Sellers from false allegations of fraud.
If your Seller is a Business account holder, you should review their Refund Policy and Terms of Service. If after reviewing the Refund Policy and TOS you believe that the Seller failed to provide the Product as stated and/or if you are entitled to a refund as stated by the Seller, you may file a complaint.
If your claim is justified, will attempt to collect funds from the Seller. Funds recovery is not guaranteed. There may not be sufficient funds in the Seller’s account to cover your claim. If we are not successful in recovering funds, you have no claim against .
Both parties agree to a binding resolution rendered by . reserves the right to limit resolution requests if the User has not done due diligence on the Seller prior to making a purchase or sending funds. Once a dispute has been closed, it cannot be re-opened or disputed again. Please note that all payments are done at your own risk. Furthermore, any online income opportunity is considered risky. Returns on these online income opportunities are not guaranteed nor are transaction resolutions for members who have participated in them.
Hope you enjoyed this newbies article, stay tuned for more such articles coming your way!
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